Conflict Management workshop
This workshop is a fun yet informative day aimed at anyone who comes into contact with other people while at work. It is a classroom based, interactive session with no previous qualifications or experience necessary. Throughout the day delegates will be provided with the knowledge, understanding and skills to deal with any potential conflict.
After introductions and expectations for the day delegates will be given the opportunity to discuss their own conflict experiences before going on to learn the importance of conflict management and how to use this knowledge to their advantage.
The Conflict Management workshop leaders
Our tutors are experienced in delivering Conflict Management and Resolution to Police Officers, Youth Workers, Nurses, Security Guards and a whole host of other professionals. With hands on experience and an extensive knowledge of the subject you will find the trainers professional and thorough, while bringing an element of fun to an otherwise serious subject matter.
Scheme of work
- Common causes of conflict
- Stress reactions
- Communication and body language
- Warning and danger signs
- Proxemics and reactionary gap
- Impact factors
- Legislation
Benefits include:
- Confidence building
- Learning legislation
- An experience of improving communication skills
- Engaging in team working and using skills of engagement
Highlights of the workshop:
Our trainers will use models such as:
- The Conflict Continuum
- The Aggression Management Model
- Betaris Box
- Five Step Plan / Appeal
These models will assist in delegates remembering and being able to put into action the knowledge learned during the day.